Terms of Service

These Terms govern your use of VoiceFlow CRM (the "Service"), operated by VoiceFlow CRM. By creating an account or using the Service you agree to them.

1. Your account

You are responsible for your account credentials and for all activity under your account. Keep your password secure and tell us promptly about any unauthorized use.

2. Acceptable use

• Consent & compliance are yours. You may only call or message people in compliance with applicable law (including consent, quiet-hours, do-not-call, TCPA/GDPR-style, and call-recording disclosure rules in your and your contacts' jurisdictions).
• No spam, harassment, deception (including undisclosed AI callers where disclosure is required), or illegal content.
• Honor opt-outs immediately; the Service provides per-channel opt-out controls for this purpose.
• No attempts to break, overload, or probe the security of the Service.

3. Third-party services

The Service connects to third-party providers you configure (telephony, messaging, AI, email, payments). Your use of those providers is also governed by their terms, and their fees are your responsibility. Provider availability is outside our control.

4. AI outputs

Transcripts, summaries, qualifications, scores, and other AI outputs are generated automatically and can be wrong. Review them before relying on them; they are assistance, not professional advice.

5. Plans, billing & credits

Paid plans, usage credits, and any trials are described at purchase. Fees are non-refundable except where required by law or expressly stated. We may suspend service for non-payment after reasonable notice.

6. Your data

You retain all rights to the data you bring to the Service. You grant us only the rights needed to operate the Service for you. Handling of personal information is described in the Privacy Policy.

7. Termination

You may stop using the Service at any time. We may suspend or terminate accounts that violate these Terms or create legal or security risk. Upon termination you may request an export of your data within a reasonable period.

8. Disclaimers & liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, VoiceFlow CRM is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amounts you paid for the Service in the twelve months before the claim.

9. Changes

We may update these Terms; material changes will be signposted in the app or by email. Continued use after changes take effect constitutes acceptance.